I was sitting here waiting to see if the new Floorguard site had launched yet, and noticed that the button to your right is on the current site.
(Irony – when you read this, it’ll be on the new site. The blog isn’t up on the old site.)
Anyway, I’m certainly familiar with the Better Business Bureau, but not so much on what the ratings actually mean. I figured others in this world must have similar failings, and decided to look it up.
I started at the BBB website, and found it to be super confusing. Five minutes on the site, and I couldn’t find this info.
After that, I Googled “what does a bbb rating mean” and found the page explaining it on the San Diego BBB site.
There’s a lot of info to take in, but the thrust of it is this:
In most cases, complaint history drives a business’s letter-grade rating.
Nearly 85 percent of the scoring is determined by consumer-reported complaints that have been verified and evaluated by BBB, such as the number of complaints, the severity of complaints and how a business resolves complaints.
So basically, it’s a vague system/algorithm that is probably even more confusing than their website.
In the end, do a good job, and you should be A+ like Floorguard.
By the way, none of this has anything to do with epoxy flooring or organization or garage floor coatings. It remains to be seen if this is the post that gets me fired or not.
