I learned a little something about the bubbling that can happen on rare occasions when epoxy flooring is applied on a garage.
This was in response to a complaint on our Google Place Page – I asked the higher-ups how I should respond to it, since personally, my knowledge would amount to something like, “Um…oh, that’s weird.”
We should point out that is not our policy to coat the apron and may only do so at the customer’s insistence, after giving a full warning of what can or will happen to the surface over time, so this was his choice. As far as the larger problem is concerned this person indicates that we put cuts into the surface to resolve the problem. We have only done this a few times in our history and always to open the surface to allow water to escape from below.
This is a rare situation where water will push up through the concrete and push a coating off the surface. It is usually due to a high water table or a damaged or nonexistent moisture barrier that should have been installed when the concrete was first poured. We address this in our warranty and estimate documents that hydrostatic pressure is not covered.
This is an unpredictable situation that can only be fixed with the replacement of the concrete and installing a moisture/ vapor barrier. We are sorry that this person is unhappy but there is nothing that any company or product could do to make a coating bond under these circumstances.
The gist is sometimes your garage is messed up beforehand. We do everything we can to target and correct these problems beforehand, but in those rare cases, there’s simply no way to no 100% for sure.
This is the most serious thing I’ve ever written on this blog – talk about working a different set of muscles…!
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